1. Certificates and legal documents can be provided to customers by Rcan Company.
2. Packing list, Letter of quality assurance and certificate of competency by Rcan Company is available for our customers.
3. Rcan Company assures that all products on sell are in accordance with the legal quality standards, and Rcan is responsible for the product quality. Quality information and test reports of the registration products are available.
4. Installing, testing and using should be operated by professionals. Rcan Company is responsible for supporting clients to install and test the products. As always, our service hot line is here to help 400 6266 620, or send email to csong4@rcan.com.cn for additional support.
5. For timely and effectively services, please contact our sales team immediately, and fill in the “Tube failure information form”.
6. This Quality assurance applies to the failure products in warranty period, which are confirmed by Rcan Company that have material or technique defects.